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Customer Support Triage
Flowchart for handling customer support tickets, routing them to appropriate departments based on priority and type.
Mermaid Code
flowchart TD
Ticket[New Ticket] --> Level{Severity?}
Level -- High --> Priority[Priority Queue]
Level -- Low --> Regular[Regular Queue]
Priority --> Agent1[ Senior Agent]
Regular --> Agent2[Junior Agent]
Agent1 --> Solve{Resolved?}
Agent2 --> Solve
Solve -- Yes --> Close([Close Ticket])
Solve -- No --> Escalate[Escalate to Manager]How to Customize
Click "Use Template" to open in the editor
Modify the Mermaid code on the left side
Change themes, colors, and arrow styles
Add animations with Director Mode (Pro)
Export as PNG, SVG, or PDF
